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Internationally acclaimed adult-child communication experts Adele Faber and Elaine Mazlish's How to Talk So Kids Will Listen & Listen So Kids Will Talk is a communication tool-kit based on the authors' popular workshop series. This 30th-anniversary edition offers renewed insight to parents for communicating with their children while avoiding dramatic confrontation.
22) Lenguaje sin palabras: aprende a leer el lenguaje no verbal y mejora tus habilidades de comunicación
The classic guide to bringing out the best in people at their worst—updated with even more can't-standable people!
Dealing with People You Can't Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.
Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated
...31) The Rose legacy
34) Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior
36) Hello, hello
From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication. These 24 mind-opening lectures are your chance to learn more about how you communicate verbally,
...In Interlibrary Loan
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