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Author
Language
English
Description
A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged...
Author
Publisher
VitalSmarts
Pub. Date
[2012]
Language
English
Description
Features nine presentations by the authors filled with creative insights, humorous stories, and useful tips. Learn the philosophy, theory, and skills of mastering crucial conversations. Listen in as the authors discuss everything from how to see what's actually going on in a conversation to how to state controversial opinions in a way that is persuasive but not abrasive.
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