What's a crucial conversation?: and who cares?

Mastering crucial conversations: the power of dialogue

Start with heart: how to stay focused on what you really want

Learn to look: how to notice when safety is at risk

Make it safe: how to make it safe to talk about almost anything

Master my stories: how to stay in dialogue when you're angry, scared, or hurt

State my path: how to speak persuasively, not abrasively

Explore others' paths: how to listen when others blow up or clam up

Move to action: how to turn crucial conversations into action and results

Putting it all together: tools for preparing and learning

Yeah, but: advice for tough cases

Change your life: how to turn ideas into habits.