Part I. The first step: lead with presence : The center of our lives

The power of mindfulness

Relational awareness

Part II. The second step: come from curiosity and care : The blame game

Where are you coming from?

Don't let the call drop

Part III. The third step: focus on what matters : Getting down to what matters

Emotional agility

Enhancing empathy and inner resilience

How to raise an issue without starting a fight

If you want something, ask for it

Part IV. Bringing it all together : The flow of dialogue

Running the rapids

Conclusion : Charting your course

Summary of principles

Useful communication phrases

Glossary.